№ 01
Resident placement
Warm natural-light photography, transparent listings with the entire requirement set disclosed up front, and showings led in person by a named leasing agent — Sarah, Marisol, or Jonah.
For property owners
Stewardship for Asheville homes.
Fifty homes across Montford, West Asheville, North Asheville, Kenilworth, and Biltmore Forest — most owned by clients who live elsewhere or do not want to spend their evenings chasing plumbers. Flat 7% management, monthly owner reporting with photographs, vendor invoices passed through at cost.
How we work
Considered property management for an unforgiving asset class.
№ 02
NC compliance
NC GS 42 landlord-tenant compliance kept current, lead-paint disclosures for pre-1978 homes (most of Montford), septic and well inspections for the rural-edge properties. Owners do not field a single phone call from the city or county.
№ 03
Monthly owner reporting
Reports arrive on the first of every month with photographs of home and yard condition, any common-area concerns, and a written maintenance summary. You see what is happening to your asset without asking.
№ 04
Preventive home maintenance
Quarterly HVAC service, semi-annual gutter cleaning, annual chimney inspection, and prewar-trades specialists for the older bungalows and foursquares that make up most of our portfolio. No vendor markup — Reems Creek Plumbing, Foothills Electric, and Blue Ridge HVAC pass invoices through at cost.
№ 05
Rent collection & financial reporting
Online portal with auto-reminders, owner draws on the 10th of each month, ACH at no cost to residents. One consolidated monthly statement plus a tax-ready package every January.
№ 06
Renewals & evictions
A 92% renewal rate is no accident — we negotiate rent in good faith and respond fast on maintenance. On the rare occasion eviction is required, we file and manage through Buncombe County Magistrate Court at no additional fee to the owner.
How it works
From engagement to first owner draw
Day 1
Complimentary portfolio review
We tour the home, pull comparable rents within a half-mile, and submit a written rent benchmark with positioning recommendations — generally inside four business days.
Day 3
Engagement and onboarding
A month-to-month management agreement, owner portal access, any city or HOA filings transitioned to our office, and any pre-listing preparation we recommended.
Day 7
Listing and leasing
Listing live with full transparency on requirements. Average time on market in our portfolio is 18 days from listing to signed lease.
Day 30
Ongoing stewardship
Move-in coordinated, rent collected automatically, monthly photo reports, and a year-end tax-ready package every January.
Transparent pricing
Flat 7%. No leasing fee on renewals.
**7% of collected rent.** No setup fee. No vendor markup — trades invoice through at cost. Leasing-only placement: flat $1,200. Month-to-month engagement, terminable with 30 days' written notice on either side.
Why owners choose Hearth & Hollow
Considered service for homes that do not forgive corner-cutting.
I.
House-by-house knowledge
We know which Montford bungalows need the chimney repointed before the cold snap, which West Asheville foursquares have soft sills under the bay windows, and which Kenilworth homes have failing crawlspace vapor barriers. Nine years of relationships are the product.
II.
Monthly photo reports
No other Asheville manager we have encountered sends owners visual reports every month. Most send a statement only. Ours arrives on the first with photographs and a written summary.
III.
NC compliance, kept current
Lead-paint disclosures, security-deposit trust accounting (NC requires segregation), and habitability standards under NC GS 42-42 are non-negotiable. We keep every home current and have never lost a security-deposit dispute.
IV.
18-day average time to lease
Asheville rental median is 27 days. Ours is 18 because we list with full transparency on every requirement — qualified applicants self-select.
Owner stories
Owners who have stayed
“
I own a 1920s foursquare in West Asheville that I inherited from my grandmother. Hearth & Hollow took it over after my last manager kept letting the gutters back up. They fixed three years of deferred maintenance in two months and the resident has now renewed twice.
“
We bought a Montford bungalow as an investment and tried to manage it from Atlanta for a year. A disaster. Hearth & Hollow took it over, raised rent by $250 because they read the market better than we did, and we have not had a vacancy in fourteen months.
“
I have a Biltmore Forest home that I lived in for thirty years before moving to be near grandchildren. The previous manager treated it like a rental rather than a home. Hearth & Hollow treats it like a home. The math finally works.
Begin a conversation
Request a complimentary rental analysis
We will prepare a written rent benchmark, comparable homes, and a positioning memo — typically within four business days. No obligation.